Returns

Every cover is cut to the outline of one particular knife, from the photo you send. That makes it a custom item, which shapes everything below.

If it does not fit

The fit is our job, not yours. If the cover does not fit the knife in the photo you sent, we remake it or refund it — your choice. Email hello@swanyaycrafts.com within 30 days of delivery with a photo of the knife in the cover.

If it arrives damaged or never arrives

Same thing: remake or refund, within 30 days of delivery, or of the delivery date that came and went. You do not need to send a damaged cover back.

If you changed your mind

Because the cover only fits your knife, we cannot resell it, so we do not take change-of-mind returns once a cover has been cut. If you get in touch before we cut — usually a day or two after you order — we will cancel and refund in full, no questions.

How refunds are paid

To the original payment method, through Stripe. Your bank decides how quickly it lands; a few business days is typical.

Wrong photo, wrong knife

If the photo cannot give us a usable outline, we email you before cutting anything and ask for another. Nothing gets made from a guess.